Case Study: Integra Managed Care improves member experience with Talkdesk Healthcare Experience Cloud

Integra Managed Care - Customer Case Study

Integra Managed Care, a healthcare organization focused on improving members’ quality of life in their communities, needed a better way to support a patient-focused experience. The company worked with Talkdesk and its Healthcare Experience Cloud to improve how teams manage and learn from member interactions.

Talkdesk Quality Management gave supervisors deeper insight into staff interactions by analyzing call metrics and recordings, creating more coaching and learning opportunities. According to Integra Managed Care, this has improved performance and helped the organization scale its business for the future.

Integra Managed Care

Philip Myones

Chief Information Officer