Case Study: Memorial Healthcare System achieves more consistent, real-time customer experience insights with Talkdesk

Treating patients as consumers to offer a more consistent, personalized experience

Memorial Healthcare System, a healthcare provider, was looking for a more consistent way to deliver customer service and improve visibility into its customer experience operations. Using Talkdesk, the organization aimed to overcome the limitations of its prior system and gain better data, reporting, and team-wide oversight.

Talkdesk implemented its Healthcare Experience Cloud and omnichannel capabilities for Memorial Healthcare System, helping create more consistency across service delivery. The result was improved real-time learning and reporting, plus a bird’s-eye view of CX efforts across teams that Memorial Healthcare System had been missing before.

Memorial Healthcare System

Jeff Sturman

Senior Vice President & Chief Digital Officer