Case Study: Phreesia achieves faster, more efficient support with Talkdesk

Healthcare Software Provider Phreesia Unleashes the Potential of Its Support Team

Phreesia, a healthcare software provider that helps organizations with patient registration, scheduling, and payments, needed a better contact center solution to support its global team. Its previous system lacked the functionality needed to help agents respond quickly and effectively, limiting service for patients and clients. Talkdesk, including Talkdesk for Salesforce, was brought in to improve support operations.

With Talkdesk CX Cloud, the Salesforce integration, and smart Studio lookup plus smart routing, Phreesia’s agents could instantly access case data and direct customers to the right resource faster. The results included up to a two-minute reduction in average handle time and a 30-second decrease in time spent talking with an agent, helping the team become more productive and efficient.

Phreesia

Habib Abou-Hamad

Vice President of Services and Support