Case Study: Boostability achieves 50% shorter wait times and $300K in overhead savings with Talkdesk

Boostability - Customer Case Study

Boostability, a digital marketing and SEO provider founded in 2009, helps more than 200 partners serve nearly 26,000 small business owners. As the company grew, it needed a more reliable contact center that delivered faster responses, accurate data and visibility into agent workflow and staffing to improve customer experience and internal efficiency.

Boostability chose Talkdesk for its easy-to-use cloud contact center and robust reporting and analytics, which gave managers the transparency to staff and coach teams effectively. In the first year, Talkdesk cut average wait times by 50% to 29 seconds, raised average SLA to 92%, supported about 23,000 calls per quarter with a 9.3% abandonment rate, and delivered an estimated $300,000 in overhead savings through improved agent efficiency.

Boostability

Trish Stines

Vice President of Client Services