Case Study: On achieves rapid global support expansion and real-time reporting with Talkdesk

Revolutionize the sensation of running with soft landings and explosive takeoffs

On is a global footwear and apparel brand founded in 2010 that now serves more than seven million runners across 50+ countries. As it expanded internationally, On needed to rapidly grow its customer service organization with a reliable, cloud-based platform that could support local phone numbers, at‑home agents, and real-time reporting.

On selected Talkdesk for its cloud flexibility, voice quality and fast, personalized implementation. With Talkdesk, the company activated a new customer service team in Japan, provisioned local support numbers and onboarded remote agents in under three days, while gaining real-time reporting and safe work‑from‑home capabilities.

On

Jana Trckova

Global Head of Customer Service