Case Study: IT Naturally achieves business continuity and enables remote work with Talkdesk Enterprise Cloud

IT Naturally enables remote work with Talkdesk Enterprise Cloud

IT Naturally is a UK-based IT infrastructure service management firm whose contact center is critical to keeping customer IT operations running. When the COVID-19 pandemic forced a rapid shift to remote work, their legacy contact center suffered frequent interruptions and costly downtime, creating an urgent need for a reliable, remote-capable solution.

They migrated to Talkdesk Enterprise Cloud Contact Center, giving agents the tools to work anywhere on any device and backed by Talkdesk’s 100% Uptime SLA. The move ensured business continuity, stabilized operations, protected staff safety, and boosted customer confidence and service consistency.

IT Naturally

Richard Gardner

Chief Executive Officer