Case Study: Chillisauce achieves a reliable, modern contact center and improved customer experience with Talkdesk

Chillisauce - Customer Case Study

Chillisauce, a UK event planning agency, needed a cloud-native contact center to support a broader digital transformation. Their legacy on-prem phone system was high‑maintenance, lacked reporting and integrations, and couldn’t scale with rising call volumes, so they sought a modern, reliable solution that delivered insight into team performance and connected with tools like Intercom and Slack.

They implemented Talkdesk for its easy admin, advanced reporting and analytics, and Intercom/Slack integrations, enabling voicemail and CSAT alert automations, remote management of numbers and agents, and live performance dashboards. The result was a more reliable, proactive sales and support operation with better visibility into call volume and agent performance, improved customer experience, and reduced downtime risk that protects revenue.

Chillisauce

Mark Tritschler

IT Manager