Case Study: Barco achieves 90% call answer rate with Talkdesk

No matter where you are, get closer to your customers using seamless communication

Barco, a Belgian high-tech visualization and collaboration company with over 3,300 employees and a 10-person inside sales team, faced declining call pick-up rates as customers avoided unknown numbers and spam. Legacy desk phones and ad-hoc use of personal mobiles during remote work produced inconsistent call quality and made it hard to track and route calls or maintain accurate CRM records.

Barco implemented Talkdesk Agent Workspace and Talkdesk for Salesforce, adding local ring groups with multiple country numbers (Belgium, Italy, Spain, France, Germany, UAE, UK, US) and integrating call data with Salesforce. The change boosted answer rates dramatically (one Italian rep saw a 90% pickup rate), improved routing and call logging, enabled flexible remote work, and delivered a faster, more reliable customer experience.

Barco

Liza Bassily

Inside Sales Representative