Case Study: TireHub achieves AI-enhanced customer experience and revenue growth with Talkdesk

TireHub drives revenue growth through AIenhanced customer experience

TireHub, the national tire distributor backed by Goodyear and Bridgestone, needed to modernize customer service while preserving the local expertise and relationships its business depends on. Managing thousands of daily interactions across more than 80 logistics centers, TireHub sought a better way to balance personalized support, fast response times, and efficient documentation across its service teams.

TireHub implemented Talkdesk Customer Experience Automation, including Talkdesk Copilot and Talkdesk for Salesforce, to automatically summarize calls and sync interaction details into its CRM. With Talkdesk, TireHub achieved 90% accuracy on AI-generated call summaries and saved about 5,000 minutes per day, giving agents more time to focus on high-value customer conversations while ensuring callers reach a specialist within three seconds.

TireHub

Rachel Morris

Director of Customer Experience