Case Study: Easy Storage Solutions achieves 78% reduction in voicemail/callback handling time with Talkdesk CX Cloud

Easy storage solutions serves fast-growing customer base with affordable contact center services

Easy Storage Solutions provides end-to-end business management for the self‑storage industry—software, websites, tenant protection plans and consulting—and launched a contact center‑as‑a‑service so small operators don’t need on‑site managers. Its first phone platform, however, couldn’t handle hundreds of customized call flows and suffered frequent outages, which harmed service levels and customer retention.

The company implemented Talkdesk CX Cloud, using Talkdesk Studio to build 700+ unique call flows and Talkdesk Workforce Management for forecasting and scheduling. In a roughly three‑month rollout they eliminated outages, automated callbacks (reducing voicemail/callback handling time by 78%), improved staffing visibility and efficiency, and now support rapid growth (50 agents handling ~40,000 calls/month and dozens of new clients monthly).

Easy Storage Solutions

Christian Thurgood

Chief Communications Officer