Case Study: Hunter Douglas achieves increased reliability with Talkdesk

Hunter Douglas - Customer Case Study

Hunter Douglas, a maker of premium intelligent window fashions, supports customers across multiple divisions and brands with a team of over 500 associates. Their legacy contact center solution lacked the reporting and insights they needed, and they prioritized a more reliable platform with seamless integrations to surface and share contact-center data across the organization.

By partnering with Talkdesk (integrated with Salesforce), Hunter Douglas gained real-time reporting, stronger data distribution, and a highly available system. The new solution boosted reliability and enabled richer insights to be used company-wide, improving overall customer support performance and experience.

Hunter Douglas

Ross Garretson

Vice President of Customer Experience