Case Study: Carey International achieves scalable 24/7 premium global service with Talkdesk

Carey drives excellence with Talkdesk

Carey International needed a reliable way to deliver premium, around-the-clock customer service for global clients such as the NFL and NBA, including high-pressure events like the Super Bowl. To support its high-touch service standards while expanding into new markets and languages, Carey International turned to Talkdesk.

Talkdesk implemented Talkdesk Customer Experience Automation™ (CXA), Talkdesk Copilot™ and Talkdesk Quality Management to provide real-time monitoring, AI guidance, and automated quality assurance. As a result, Carey International gained faster issue resolution, stronger coaching and reporting, full evaluation of customer interactions instead of limited sampling, and the ability to launch Spanish support in Mexico with minimal lift, helping it scale efficiently while maintaining exceptional service.

Carey International

Charlie Majane

Chief Technical Officer