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146 Case Studies
Case Study: Taulia doubles answer rate and gains live agent visibility with Talkdesk for Salesforce
A Talkdesk Case Study
Taulia - Customer Case Study
Taulia, founded in 2009, provides working capital solutions that help businesses free up cash, accelerate payments, and strengthen supply chains. Facing limited visibility into agent statuses and call performance, Taulia needed a cloud contact center with robust analytics and reporting to monitor agents and optimize coverage.
By implementing Talkdesk for Salesforce, Taulia gained live dashboards and detailed analytics to spot gaps in coverage and areas for improvement. With this real-time visibility and reporting, they improved agent performance and doubled their answer rate.
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Taulia
Vanessa Avila Esparza
Technical Services Manager