Case Study: Adore Me achieves scalable customer service growth and brand expansion with Talkdesk

Talkdesk Chosen to Support Adore Me Customer Service Growth and Brand Expansion

Adore Me, a New York–based direct-to-consumer intimates brand, needed a more flexible contact center to handle significant seasonal inbound spikes, rapid seat scaling, and future brick-and-mortar expansion. The company prioritized ease of use, CRM integration, robust reporting and agent monitoring to maintain fast, high-quality customer service as it planned to double seat count in its Philippines centers and open hundreds of stores.

Adore Me selected Talkdesk for its scalability, real-time reporting and seamless Talkdesk for Zendesk integration, plus automations that streamline ticketing and screen pops. Talkdesk’s quality management, voice analytics and sentiment analysis improved agent visibility and interaction quality, enabling faster agent activation, greater efficiency, and a platform positioned to support Adore Me’s growth.

Adore Me

Roxana Gulea

Customer Engagement Manager