Case Study: Virtuagym, global fitness software leader, cuts abandoned calls by 50% with Talkdesk

Virtuagym creates a healthier happier world through innovative technology

Virtuagym, a leading fitness software provider with millions of users worldwide, outgrew its legacy on‑premise contact center as call volumes and remote work increased. The company needed a flexible, CRM‑integrated solution that was easy to implement and could provide insights and routing options to improve the customer experience across multiple regions.

Virtuagym implemented Talkdesk Voice, Talkdesk Studio™, and the Talkdesk Conversations Mobile App with Salesforce and Slack integrations, using features like Callbar and an automated call‑back option to manage peak hours and deliver contextual routing. Since the switch, abandoned calls have dropped 50%, the call‑back feature has received positive feedback, and the platform now supports 60+ agents and up to 100–150 users across the organization.

Virtuagym

Monica Kuijt Rumayor

Operations Team Lead