Case Study: SMTP2GO achieves reliable global support and cost savings with Talkdesk

Top-Rated SMTP2GO Moves to Talkdesk for Reliability and Cost Savings for Their Global Organization

SMTP2GO is a New Zealand–headquartered SMTP provider (founded 2006) serving customers in 130 countries with a 24x7 contact center. Their legacy open‑source PBX and IP phone setup was costly to maintain, frequently dropped calls, and struggled to support eight locations and remote agents — creating reliability and scalability problems as the company grew.

They moved to Talkdesk for its strong reliability and Zendesk integration, eliminating hardware headaches and lowering ongoing costs. The result: noticeably better call quality, fast onboarding of new users, improved agent training via Talkdesk Academy, and stronger customer experience and retention across their global support organization.

SMTP2GO