Ozonetel B2B Case Studies & Customer Successes

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Ozonetel is an industry-leading unified customer experience intelligence (CXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands trust CXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation. For more information, please visit www.ozonetel.com

Case Studies

Showing 13 Ozonetel Customer Success Stories

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Big Basket scales customer support to 30,000 daily calls with 70% agent utilization and 10s ASA with Ozonetel CloudAgent

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ClearTax cuts first-touch from 24 hours to 10 minutes and boosts outbound campaigns 3x with Ozonetel

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Delhivery Enables 40% Better Operational Efficiency & 4X Faster Customer Responses with Ozonetel

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Dr. Lal PathLabs achieves seamless handling of post-pandemic call surge and reduced wait times with Ozonetel

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Enterprise Capital achieves 24/7 direct customer access and 25% higher agent productivity with Ozonetel

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Healthcare at Home (HCAH) achieves ultra-fast COVID helpline deployment and improved patient engagement with Ozonetel

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Kanekt365 achieves 95–100% answer rates and 50% lower OPEX with Ozonetel

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Leading Outbound Call Center achieves 30+ minutes of agent time saved daily with Ozonetel

Lifeshield doubles conversions and triples answer rates with Ozonetel

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National Health Authority achieves improved agent performance and patient experience with Ozonetel Speech Analytics

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Ozonetel’s call center solutions enable salon staff to remind customers of their next pampering session

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Sugar Plum achieves personalized service and high CSAT with Ozonetel's CRM-integrated Contact Center Solution

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Zomato achieves rapid scaling — connects 10K+ restaurants and reduces call wait times with Ozonetel

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