Ozonetel B2B Case Studies & Customer Successes

Ozonetel is an industry-leading unified customer experience intelligence (CXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands trust CXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation. For more information, please visit www.ozonetel.com

BigBasket achieves 85% first-time resolution with Ozonetel’s omnichannel CX

Bigbasket

Big Basket scales customer support to 30,000 daily calls with 70% agent utilization and 10s ASA with Ozonetel CloudAgent

Bigbasket

Rohil Ahmed

Call Center Manager

Brigade Group achieves 100K calls/month and 360° customer visibility with Ozonetel AI Solution

Brigade Group

a busy pizza delivery chain achieves faster order handling and higher efficiency with Ozonetel

Busy Pizza Delivery Chain

CEAT achieves 30% higher outbound efficiency with Ozonetel’s cloud communication platform

Ceat

ClearTax cuts first-touch from 24 hours to 10 minutes and boosts outbound campaigns 3x with Ozonetel

ClearTax

Sharath Bhandari

Sr. Manager-Business Process Management

ClearTax achieves 99% faster lead response with Ozonetel

ClearTax

Delhivery Enables 40% Better Operational Efficiency & 4X Faster Customer Responses with Ozonetel

Delhivery

Mayur Kansal

Customer Experience Manager

Delhivery achieves faster, more efficient customer support with Ozonetel

Delhivery

Dr Lal PathLabs achieves faster, more reliable customer support with Ozonetel’s cloud communication platform

Dr Lal PathLabs

Dr. Lal PathLabs achieves seamless handling of post-pandemic call surge and reduced wait times with Ozonetel

Dr. Lal PathLabs

Munender Soperna

Chief Information Officer

Enterprise Capital achieves higher conversions and CSAT with Ozonetel

Enterprise Capital

Enterprise Capital achieves 24/7 direct customer access and 25% higher agent productivity with Ozonetel

Enterprise Capital

Josh Phelps

Chief Executive Officer

HDB Financial Services boosts CX and efficiency with Ozonetel

HDB Financial Services

HDFC ERGO achieves 85% renewals with Ozonetel

HDFC Ergo

HDFC Securities achieves 2.5x more customer conversations with Ozonetel

HDFC Securities

Healthcare at Home (HCAH) achieves ultra-fast COVID helpline deployment and improved patient engagement with Ozonetel

Healthcare at Home

Gaurav Thukral

Chief Operating Officer

Healthcare at Home achieves rapid COVID helpline deployment and compliant remote care with Ozonetel

Healthcare at Home

Healthians achieves 36% higher patient satisfaction with Ozonetel’s omnichannel CX platform

Healthians

Kanekt365 achieves 95–100% answer rates and 50% lower OPEX with Ozonetel

Kanekt365

Mateen Akhtar Mughal

Director of Operations

Kanekt365 boosts customer satisfaction and agent productivity with Ozonetel

Kanekt365

Leading Outbound Call Center achieves 30+ minutes of agent time saved daily with Ozonetel

Leading Call Center

Lifeshield doubles conversions and triples answer rates with Ozonetel

Lifeshield

Jason Richter

Lifeshield

LifeShield doubles conversions with Ozonetel

Lifeshield

National Health Authority achieves improved agent performance and patient experience with Ozonetel Speech Analytics

National Health Authority

National Health Authority improves citizen support with Ozonetel

National Health Authority

Poonawalla Fincorp achieves faster lead responses and 3x conversions with Ozonetel

Poonawalla Fincorp

Redcliffe Labs boosts patient engagement and sales with Ozonetel

Redcliffe Labs

Saboo RKS boosts sales bookings with Ozonetel

Saboo RKS

Ozonetel’s call center solutions enable salon staff to remind customers of their next pampering session

Salon/Spa Personal Grooming Services Provider

Sugar Plum improves customer satisfaction and reduces handle time with Ozonetel

Sugar Plum

Sugar Plum achieves personalized service and high CSAT with Ozonetel's CRM-integrated Contact Center Solution

Sugar Plum

Tata 1mg achieves 2X higher lead conversion with Ozonetel

TATA 1mg

Treebo Hotels achieves 100% customer journey visibility with Ozonetel

Treebo Hotels

Wakefit achieves 5X higher FCR and 25% lower operational costs with Ozonetel

Wakefit

WeWork India improves lead conversion with Ozonetel

WeWork India

Zomato achieves faster call handling and higher CSAT with Ozonetel’s cloud contact center

Zomato

Zomato achieves rapid scaling — connects 10K+ restaurants and reduces call wait times with Ozonetel

Zomato

Pankaj Chadha

Founder

No matching case studies

Featured Companies

AWS Elemental

176 Case Studies

Code4thought

8 Case Studies

Droptica

22 Case Studies