Case Study: Leading Outbound Call Center achieves 30+ minutes of agent time saved daily with Ozonetel

How this outbound call center began saving 30-minutes of agent time daily

Leading Call Center, the outbound operation for a global tyre manufacturer, faced long call handling times and frequent screen shuffling because agents didn’t have the right customer information displayed during calls. They engaged Ozonetel to streamline outbound performance, reduce per-call agent time, and ensure even call distribution using solutions such as Auto Dialers and CRM integrations.

Ozonetel deployed Auto Dialers, an insightful agent dashboard and real-time CRM-to-dialer pushes so customer data appears instantly on agent screens, cutting LMS update time by more than 30 minutes per shift and reducing agent idle/availability time by 30+ minutes. The result was lower average CRM and talk times, increased daily retails and capacity, and a dramatic SLA improvement—from about 4–4.5 hours previously to within 30 minutes—boosting overall agent productivity.