Case Study: Enterprise Capital achieves 24/7 direct customer access and 25% higher agent productivity with Ozonetel

Cloud Platform Gives Enterprise Capital’s Customers Direct Access to Agents Anywhere, Anytime with Zoho CRM Integration to Log and Track All Calls

Enterprise Capital, a lending marketplace that builds close relationships between clients and assigned relationship managers, needed a contact-center solution that preserved direct, personalized phone access while integrating with Zoho CRM and keeping its existing SIP trunks/DID numbers. Ozonetel provided a cloud contact center/CCaaS with Zoho integration to route and track calls without forcing a change of telecom provider.

Ozonetel implemented its CCaaS tied into Enterprise Capital’s telecom backend and Zoho CRM, adding IVR, skill-based routing, mobile call forwarding with agent number masking, and automatic call logging into Zoho. The solution delivered 100% call tracking in CRM, a 25% increase in agent productivity, CSAT above 75%, and was deployed rapidly (time to market ~48 hours).

Enterprise Capital

Josh Phelps

Chief Executive Officer