Case Study: Elisa Videra achieves higher NPS and CSAT with Talkdesk

Elisa Videra raises customer loyalty and satisfaction with Talkdesk solution

Elisa Videra, the visual communications unit of Finland’s Elisa Corporation, delivers complex visual communication solutions to about 150 customers across 90 countries and nine industries. Their contact center is the single point of contact for 24/7 multilingual support, so they needed a stable, reliable platform with Salesforce integration to ensure seamless, uninterrupted service.

By deploying Talkdesk integrated with Salesforce, Elisa Videra gained detailed reporting to see who calls and when, plus callback functionality to capture every opportunity. The result: improved operational visibility, no missed calls, and measurable increases in NPS and CSAT.

Elisa Videra

Susana D’elia Lago

Technical Support Services Director