Case Study: ClickMechanic reduces abandoned calls by 11% and streamlines customer support with Talkdesk

ClickMechanic - Customer Case Study

ClickMechanic is a London-based startup that matches consumers with trusted mechanics and relies heavily on phone support. As the company grew, its custom Twilio setup — a single forwarded number and mobile dialing — proved confusing and left them unable to track call metrics or integrate voice data with their Desk.com helpdesk.

Switching to Talkdesk gave ClickMechanic a fast, pay-as-you-go solution with Desk.com CTI integration, IVR, ring groups and automated workflows that populate call data. The result: faster, more productive agents, better reporting and coaching (including call recordings), and an 11% drop in abandoned calls over four months, improving overall customer experience.

ClickMechanic

Andrew Jervis

Founder