Case Study: Poolsure optimizes customer support and scales to 300 calls/day with Talkdesk

Poolsure - Customer Case Study

Poolsure, a Houston-based chemical distributor founded in 1997 that serves commercial pools across the Gulf States, runs a 24/7 support team of up to 10 agents. As the business grew, its five‑year‑old hosted PBX/VoIP system could not provide true call-center capabilities, advanced phone features, or the reporting and integrations needed to scale customer service effectively.

Poolsure selected Talkdesk from ten options, built a complete call center during the free trial, and went live immediately without outside help. Using Talkdesk’s Zendesk CTI, automated workflows and reporting, the company eliminated manual tasks and app switching, gained visibility into performance, optimized agent workflows and handled as many as 300 calls per day at peak.

Poolsure

Kevin Boyer

COO