Case Study: Justworks achieves improved customer and employee experience and scalable remote support with Talkdesk

Justworks boosts experience for both customer and employee with Talkdesk

Justworks, a platform that simplifies payroll, benefits, compliance and HR for growing businesses, relies on expert human support as part of its value proposition. Its 250‑agent support team was hampered by an aging on‑premises contact center that degraded the agent experience and limited flexibility.

Justworks migrated to Talkdesk Enterprise Cloud Contact Center for its modern cloud architecture, CRM integration and intuitive interface, enabling remote logins and fast agent onboarding with only a computer, internet and headset. The move eliminated desktop phones and hardware costs, added callback functionality and intelligent routing to reduce hold times and missed calls, and leveraged real‑time reporting to boost team performance, customer satisfaction and first‑call resolution.

Justworks

Jason Whitman