Case Study: Trivago achieves reduced handle time and improved agent efficiency with Talkdesk

Trivago Hotel Relations Confirms Talkdesk Chosen for New Contact Center Solution

Trivago, the Düsseldorf‑based global hotel search platform, relied on its trivago Hotel Relations team to manage relationships with hoteliers worldwide. As the contact center grew to support 150+ agents, the team needed a single system to streamline workflows, integrate with their CRM, and boost agent efficiency.

They selected Talkdesk for its flexible, scalable platform and seamless Salesforce integration. With Talkdesk for Salesforce delivering automatic screen pops and unified caller data, trivago reduced average handle and wait times, increased agent productivity, and delivered a more personalized, efficient experience for hoteliers.

Trivago

Antonia Eversberg

Adviser Operations