Case Study: BloomNation (floral marketplace) achieves 10‑minute call‑center setup and Valentine’s Day‑ready call visibility with Talkdesk

BloomNation - Customer Case Study

BloomNation, a Santa Monica–based marketplace founded in 2011 that helps independent florists sell online across 3,000+ U.S. cities, faced an urgent challenge ahead of Valentine’s Day: they needed a robust call center solution with strong reporting fast. After two unsuccessful attempts with other vendors, BloomNation had only days to find a platform that could handle peak seasonal demand and give support teams the visibility they lacked.

They trialed and deployed Talkdesk—fully up and running in about 10 minutes with deep Zendesk integration—gaining call tracking, clear audio, and actionable reporting. The new visibility let them forecast call volumes and staffing, use call forwarding and warm transfers to manage spikes, and even gamify agent metrics, boosting performance and leaving the team confident for future Valentine’s Day peaks.

BloomNation

Ryan Fitzpatrick

Head of Customer Support