Case Study: Chic by Choice expands phone support to 28 countries and builds customer loyalty with Talkdesk

Chic by Choice - Customer Case Study

Chic by Choice is a London-based retail startup that rents designer dresses and needed a fast, global, easy-to-set-up phone support solution that let agents work anywhere and gave founders clear call-center metrics to make data-driven decisions.

They deployed Talkdesk in minutes, using browser-based access and skill-based routing to connect callers to the right agents and extend phone support to 28 countries. The result: faster, personalized service that strengthened customer loyalty and brand partnerships, supported rapid selection growth, and helped drive 20–30% month-over-month business growth.

Chic by Choice

Filipa Neto

Co-founder