Case Study: Sema4 achieves 33% faster average speed of answer with Talkdesk

Sema4 - Customer Case Study

Sema4 is a patient-centered health company with one of the world’s largest genomic laboratories, focused on improving diagnosis, treatment, and prevention. Facing a surge in call volume and the need for better agent visibility into patient history and queue management, they needed a more efficient contact center solution.

By deploying Talkdesk for Salesforce and integrating with Slack, Sema4 quickly gave agents access to customer history and real‑time queue/agent status, enabling faster handling of calls. The rapid, out-of-the-box implementation helped agents answer calls 33% faster even as call volume tripled.

Sema4

Greg Zalecki

Director of Sales Operations