Case Study: Glintt achieves improved customer service and operational efficiency with Talkdesk

Glintt to Improve Customer Service and Efficiency with Talkdesk

Glintt, a leading European healthcare IT and consulting firm, operates a customer service team of more than 120 agents in Portugal that handles nearly 1,000 interactions daily and supports over 2,500 pharmacies and 200 healthcare facilities. Their previous contact center system was unreliable, creating system challenges that degraded service levels and threatened long-term success.

To address this, Glintt chose the cloud-based Talkdesk Enterprise Contact Center Platform to reduce average wait and handle times and improve the customer experience. Talkdesk’s ease of use plus features like agent monitoring, robust reporting, and quality assurance give Glintt the visibility and flexibility to raise service levels, improve efficiency, and support a productive long-term partnership.

Glintt

João Paulo Cabecinha

Executive Board Member