Case Study: EF English Live achieves significant increases in contact, pick-up rates and call quality with Talkdesk

EF English Live - Customer Case Study

EF English Live, the online arm of EF Education First (500 schools, 50,000 employees), provides 24/7 English lessons to learners across more than 20 countries and 23+ nationalities. Delivering consistent, high‑quality customer experience was challenging due to complex telecom conditions and the need to ensure students make measurable progress in their learning.

By deploying Talkdesk (integrated with Salesforce) for sales and service, EF English Live improved call quality, pickup rates, and overall contact rates—rising 15–20% on average and 30–45% in the Middle East—resulting in better CX and more reliable student engagement.

EF English Live

Morgan Eberoni

Vice President of Operations