Case Study: Justworks achieves lower operational costs and higher answer rates with Talkdesk

JustWorks - Customer Case Study

Justworks, a fast-growing HR technology company that helps entrepreneurs simplify payroll and HR, needed a more reliable, scalable contact center to support its 24/7 customer success operation. Their legacy system relied on desktop phones, suffered poor call quality and limited routing, and didn’t integrate smoothly with Zendesk—resulting in missed calls, frustrated customers, and rising operational costs.

Justworks migrated to Talkdesk CX Cloud with the Zendesk Connector, enabling remote work, seamless access to call data, intelligent routing and callback features, and real-time reporting. The move eliminated physical phone costs, increased answered calls and first-call resolution, sped agent onboarding, and improved overall customer experience—delivering measurable reductions in operating expense and higher pickup rates.

Justworks

Jason Whitman

Vice President of Customer Success