Case Study: TaskRabbit achieves international scaling and real-time agility with Talkdesk

TaskRabbit Scales Internationally With Help From Talkdesk

TaskRabbit, the on-demand marketplace that connects people with help for everyday tasks like cleaning, moving and handyman work, experienced rapid growth and operates contact centers in San Francisco, Austin, New York and London. In 2016 the company needed a partner that could scale with its international expansion while sharing its values and providing reliable support.

TaskRabbit chose Talkdesk for its flexibility and value alignment; the platform lets the team update IVR flows and customer messaging in real time—minute-by-minute if needed—so a single change can affect millions of customers in seconds. Combined with responsive support from the Talkdesk team, this solution enabled TaskRabbit to be more dynamic operationally and support its continued international growth.

TaskRabbit

Duke Whitman

Director of Customer Support