Case Study: AlgaeCal improves consultant efficiency and reduces onboarding time with Talkdesk

How AlgaeCal centralized Customer Experience

AlgaeCal, a global leader in bone health, needed to scale its customer experience while improving efficiency with a contact center that could support a “people first” approach. The company turned to Talkdesk CX Cloud™ and related tools to replace its existing contact center, simplify operations, and better support agents and customers.

Talkdesk implemented CX Cloud™, Talkdesk Quality Management™, and Talkdesk Copilot™, enhanced with Customer Experience Automation and integrated with Salesforce. As a result, AlgaeCal improved consultant efficiency, reduced onboarding time, and made its systems and workflows more effective, helping deliver a stronger overall customer experience.

AlgaeCal

David Reeve

Chief Strategy Officer