Case Study: KeyMe achieves record answer rates and profitable phone sales with Talkdesk CX Cloud

KeyMe leverages integration to boost contact center’s value

KeyMe is a digital-first locksmith service that uses kiosks, a mobile app, and local locksmith referrals to make key copying and emergency support fast and convenient. Rapid growth—more kiosks, higher call volumes, and a new service model—created a need to scale quickly while preserving the fast, first-level resolutions that define their customer experience.

KeyMe renewed its partnership with Talkdesk, using the platform’s continuous delivery, deep Zendesk integration, and Talkdesk Explore analytics to streamline agent onboarding, tag and ticket interactions, and drive data-informed staffing decisions. The result: all-time high answer, first-call resolution, and customer satisfaction rates, plus increased phone sales and a contact center that now contributes profitable revenue without sacrificing service.

KeyMe

Matt Holota

Director of Customer Experience