Case Study: OneCause achieves improved customer service and operational scalability with Talkdesk Enterprise

OneCause amplifies the message by switching to Talkdesk Enterprise

OneCause, a five-time Stevie Award-winning provider of mobile and social fundraising solutions for nonprofits, needed a more flexible, easy-to-use customer support platform that would give a clear view, accurate results and predictive insights into contact center performance. The organization sought better reporting and visibility to drive service improvements and scale as it expanded to help more nonprofits.

OneCause implemented Talkdesk Enterprise Cloud Contact Center with Talkdesk for Salesforce, gaining enhanced reporting, customization and real-time data mapping. The integration surfaces relevant customer information for agents, enabling faster handling, fewer transfers and informed coaching—improving efficiency, agent performance and overall client satisfaction as the company scales.

OneCause

Rick Seifert

Senior IT Director