Case Study: Peloton reduces missed inbound sales opportunities and unifies buyer data with Talkdesk

Peloton - Customer Case Study

Peloton, founded in 2012, has grown into a billion-dollar leader in at‑home fitness by combining cutting‑edge technology, world‑class trainers, equipment and analytics. Despite rapid growth and a mission to make fitness accessible anywhere, Peloton lacked an inbound sales platform and was missing as many as 50% of inbound opportunities, limiting reps’ ability to engage buyers with personalized conversations.

Peloton implemented Talkdesk to unify potential-buyer information into a single platform, enabling reps to conduct informed, persona-driven conversations and better capture inbound demand. The solution reduced missed opportunities, scaled with Peloton’s growth, and positioned Talkdesk as a strategic partner for ongoing innovation and member experience improvements.

Peloton

Zac Jacobson

VP of Member Support