Case Study: Mochi Health achieves faster implementation and seamless patient support with Talkdesk

Committed to high-quality patient care and the accessibility for their patients to contact them

Mochi Health, a healthcare company focused on obesity medicine, needed a better way to support patients who call with side effects, urgent concerns, or scheduling issues. The company wanted every patient to get answers on the first call, while also improving accessibility and support as the team scaled. Talkdesk helped Mochi Health with service and support using its contact center platform and reporting capabilities.

Talkdesk enabled Mochi Health to process escalations seamlessly, reduce call transfers, and avoid patients having to call back again. The result was faster first-call resolution and quicker onboarding of reporting tools, helping the team make larger-scale business decisions faster.

Mochi Health

Myra Ahmad

MD Co-Founder & CEO