129 Alvaria Case Studies

Filter
Company Size
Industry

Read 129 Case Studies from real Alvaria users sharing their business challenges and results after using Alvaria software.

  • AdvanceMe - Customer Case Study
  • Using workforce management and an at-home agent program to make its customer service soar
  • Robust customer relationship management solution builds organizational collaboration by centralizing customer and sales information
  • Allied Global Significantly Increases Sales Per Hour with Game Mechanics
  • Aspect solution helps company leverage unified communications to reduce costs and improve contact centre manageability
  • American Academy of Art - Customer Case Study
  • Aspect Workforce Management allows company to improve customer care
  • Ameridial - Customer Case Study
  • Anglian Water Proactive notifications improves operational efficiency for England’s largest water company
  • Apex Credit Mgt Ltd - Customer Case Study
  • Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect
  • Global Insurance leader in technology support and protection
  • Atlantic Health Microsoft SharePoint-based web portal streamlines clinical and drug trial processes by more than 35%
  • Austrian Post - Customer Case Study
  • BAC Credomatic Self-service bots and live agents team up to deliver exceptional customer experiences
  • Bank Mega - Customer Case Study
  • Bank of Communications China Driving business impact with unified solutions from Aspect
  • Incremental implementation and migration to a global, virtual contact center solution with Aspect Unified IP
  • BC Services Motivation and Efficiency through an Enhanced Employee Experience
  • Individual and Family Health Insurance Provider in California
  • Boy Scouts Aims to Boost Participation and Community-Building with Web Refresh
  • BPO Collections Improving Your Collection Rates with Game Mechanics
  • Breckenridge Grand Vacations - Customer Case Study
  • British Gas Creates innovative inbound/outbound customer contact solution to gain a head start on its competitors in the emerging smart meter marketplace
  • British Gas Services Aspect Workforce Management helps build an integrated resource strategy
  • Performance management scorecard solution consolidates business information from multiple data sources
  • CBV Collection Services - Customer Case Study
  • Regional wireless carrier discovers it’s possible to build/create positive experiences for both agents and customers while reducing costs
  • Charter Communications Progressive contact center based on sophisticated Aspect solutions
  • Why Cincinnati Bell chose Aspect to meet customer service goals
  • Leading US hospital collaborates with Aspect to bring life-saving early innovations to market with Microsoft Dynamics CRM
  • One of the nation’s oldest and largest financial institutions turns to Aspect Workforce Management to meet customer service goals
  • The City of Mesa, Arizona Standardizes on Aspect Unified IP, Offers Citizens More Robust Interaction Options
  • ClearAnswer - Customer Case Study
  • Complete Nutrition - Customer Case Study
  • Contact Centres Australia - Customer Case Study
  • America’s leading retail pharmacy increases productivity and efficiency in the contact center with Aspect Software
  • Daytona Beach News-Journal - Customer Case Study
  • DISH Network Company sees real business results with Aspect solution
  • Opening up communication channels improves agent productivity for ethical debt recovery agency
  • Aspect enables Computer Sciences Corporation to transform its contact center for competitive advantage
  • Edwardian Group London - Customer Case Study
  • Battery Giant Brings New Energy to Web Sites for Increased Customer Engagement
  • Speech Analytics Solutions for Energy & Utility Companies
  • Epilepsy Action Australia - Customer Case Study
  • Fast-growing IT consulting company in the public and private sector
  • Expert Logistics - Customer Case Study
  • Integrated customer relationship management solution supports 20% annual business growth with limited staff additions
  • Communications Firm Boosts Service with Social Networking, Collaboration
  • Freedom Acceptance - Customer Case Study
  • General Service Bureau - Customer Case Study
  • Grad School Gains Insight into 50,000 Constituents, Grows Relationships by Using CRM System
  • Improving Customer Support with Game Mechanics
  • Globe Telecom - Customer Case Study
  • Greater Cincinnati Water Works - Customer Case Study
  • Boy Scouts Aims to Boost Participation and Community-Building with Web Refresh
  • GuideOne Insurance - Customer Case Study
  • Hair Club - Customer Case Study
  • HarborOne - Customer Case Study
  • Sales and productivity increase with an Aspect unified solution
  • Hilton Reservations Worldwide Efficient staffing for a contact center that helps maintain a reputation for hospitality
  • Hoist Finance - Customer Case Study
  • Homecare Medical - Customer Case Study
  • India’s first 24-hour home shopping network increases sales and productivity with Blended Interaction
  • Mortgage service company significantly reduces costs and improves productivity using Aspect’s unified platform
  • Unified solution from Aspect improves productivity and lowers costs while improving customer service levels and regulatory compliance
  • Idaho Lottery - Customer Case Study
  • Why Illinois Casualty Insurance chose Aspect CXP to meet customer service goals
  • India’s banking major leverages Aspect’s unified contact centre platform to facilitate its strategic business objectives
  • Infogroup - Customer Case Study
  • Intuit - Customer Case Study
  • Kosmas Group - Customer Case Study
  • Why this large enterprise automotive and transport company chose Aspect to meet customer service goals
  • Why this large enterprise computer services company chose Aspect to meet customer service goals
  • Why this energy and utiities company chose Aspect to meet customer service goals
  • Why this large enterprise health care company chose Aspect CXP to meet customer service goals
  • Why this professional services company chose Aspect CXP to meet customer service goals
  • Lead Generation Services Company - Customer Case Study
  • Aspect Unified IP enables legal document provider to offer new outsourced services
  • Health and long-term care risk management company experiences greater visibility and improved processes with a unified solution
  • Lighthouse Credit Foundation - Customer Case Study
  • MDS Communications - Customer Case Study
  • Why this education technology company chose Aspect to meet customer service goals
  • Why this retail company chose Aspect CXP Pro to meet customer service goals
  • Melco Embroidery - Customer Case Study
  • Telecommunications provider boosts agent productivity with flexible Aspect Workforce Management solution
  • Monitronics Recognized industry leader in alarm monitoring and security services
  • Montana Office of Public Instruction - Customer Case Study
  • Navy Federal Credit Union - Customer Case Study
  • Powerful business intelligence solution provides statewide school assessment solution for more than 1,200 schools
  • Enhances Microsoft unified communications deployment with state-of-the-art Aspect contact centre platform
  • NorthShore University HealthSystem - Customer Case Study
  • Northumbrian Water is the North East section of the wider group Northumbrian Water Limited (NWL), providing water and sewage services across the region
  • Ohio AFL-CIO - Customer Case Study
  • One to One Contacts - Customer Case Study
  • Permanent tsb - Customer Case Study
  • Pharos Innovations - Customer Case Study
  • Increasing sales and productivity with a unified IP solution from Aspect
  • QCS - Customer Case Study
  • RACQ CareFlight - Customer Case Study
  • Radio Systems Corporation - Customer Case Study
  • RCN - Customer Case Study
  • Red Roof Inn - Customer Case Study
  • Res-Q Contact Centres - Customer Case Study
  • Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities
  • Ring - Customer Case Study
  • Savvy - Customer Case Study
  • Sekure Merchant Solutions - Customer Case Study
  • Service Champions - Customer Case Study
  • Simply Business - Customer Case Study
  • Why this State Attorney’s Office chose Aspect to meet customer service goals
  • IT Services Provider Upgrades to Aspect Unified IP to Deliver Multichannel Help Desk Services to Customers on Four Continents
  • Swinton Group - Customer Case Study
  • TeleTech Leading provider of customer experience, engagement and growth solutions
  • Aspect Unified IP assists Taiwan’s leading outsourcing provider in expansions to greater China
  • Leading business process outsourcing company teams with Aspect to deliver a customer service approach to debt recovery
  • The General offers auto insurance for drivers who have less than perfect credit or driving history
  • The Wilderness Society - Customer Case Study
  • Transcom addresses planning, forecasting and scheduling challenges for 20,000 agents and back-office employees with Aspect Workforce Management
  • Speech Analytics Solutions for Banking & Finance
  • Trupanion - Customer Case Study
  • UnionBank Taps Aspect Software to Help with the Bank’s Digital Transformation
  • How the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement
  • Large nonprofit healthcare provider located between Seattle and Tacoma, Washington
  • Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud
  • Why Voicenet Interactive chose Aspect CXP Pro to meet customer service goals
  • Wake Forest University Physicians - Customer Case Study
  • The Aspect Policy and Procedure framework delivers a comprehensive policy and procedure solution
  • William Hill - Customer Case Study

About Alvaria

Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). They are technology innovators in call center software, cloud contact center solutions, workforce optimization and customer service experience. The future of customer experience takes shape with solutions that are scalable, resilient and secure. Their name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience ™.

back to top