Alvaria
137 Case Studies
Case Study: Cincinnati Bell lowers application maintenance costs and boosts customer experience with Alvaria
A Alvaria Case Study
Why Cincinnati Bell chose Aspect to meet customer service goals
Cincinnati Bell partnered with Aspect to improve customer experience and ease application development for its inbound customer self-service (IVR). Needing reliable, low‑maintenance IVR applications, the company evaluated vendors and selected Aspect to meet those goals.
Using Aspect CXP Pro (hosted) for its IVR, Cincinnati Bell lowered application maintenance costs, benefited from highly reliable servers with minimal upkeep, and rated Aspect’s customer service and technical support above other vendors. The company chose Aspect over Nuance/BeVocal and AT&T Natural Voices.
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Cincinnati Bell
David Turner
Senior Software Engineer