Alvaria B2B Case Studies & Customer Successes

AdvanceMe achieves 220% higher contact rates and doubles agent productivity with Alvaria

AdvanceMe

Nathan Warshaw

SVP, Indirect Sales

Alaska Airlines achieves higher productivity, better customer service and lower staffing costs with Alvaria Workforce Management and At‑Home Agent Solution

Alaska Airlines

Amy Gerfen

Reservations Manager

The Alberici Group achieves centralized CRM with 360° customer view and 5,000 hours saved with Alvaria

Alberici

Allied Global achieves up to 24% higher Sales Per Hour and 23% productivity gains with Alvaria Motivate

Allied Global

Renato Mota

Business Unit Manager

AmBank Group achieves reduced costs and improved contact‑centre manageability with Alvaria

AmBank Group

Margaret Koh

Head IS, Customer Management & Distribution

American Academy of Art achieves 20% increase in weekly appointments with Alvaria predictive dialing

American Academy of Art

Stuart Rosenbloom

Director of Admissions

American Century Investments achieves 90% service levels and near-instant answer times with Alvaria Workforce Management

American Century Investments

Nina Westvold

Director, Contact Center Operations

Ameridial - Customer Case Study

Ameridial

Jim McGeorge

Chairman

Anglian Water achieves proactive outage notifications, reduced inbound calls and £100K annual savings with Alvaria

Anglian Water

Graham Blackburn

Contact Centre Manager

Apex Credit Mgt Ltd boosts cash collected per agent hour by 30% and conversion rates by 15% with Alvaria

Apex Credit Mgt Ltd

Richard Furlong

Dialler Manager

ARA Diagnostic Imaging achieves major efficiency gains and reduced absenteeism with Alvaria Motivate (Alvaria)

ARA Diagnostic Imaging

Alan Lai

Workforce Analytics Manager

Asian Paints reduces average handle time by nearly 40% and boosts dealer satisfaction 80% with Alvaria’s Aspect Unified IP

Asian Paints

Deepak Bhosale

Chief Manager - IT

Asurion boosts agent engagement and saves 2,500 administration hours with Alvaria Inform and Workforce Mobile

Asurion

Jon Malinowski

Senior Director Workforce Management

Atlantic Health achieves 35% faster clinical and drug-trial processes with Alvaria

Atlantic Health

Austrian Post (Austria’s leading postal & logistics provider) achieves faster, more accurate workforce planning and reduced planning effort with Alvaria (workforce optimization & CX solution)

Austrian Post

Angela Henke

Reporting and Resource Planning

BAC Credomatic achieves 12% increase in digital collections and 60% faster scheduling with Alvaria

BAC Credomatic

Tomás Odio

Shared Service Manager

Bank Mega achieves 300% increase in collector productivity with Alvaria

Bank Mega

Dedi Azwar

Head of Collections strategy and Support

Bank of Communications achieves 4x call completion and scales to 32,000 daily collection calls with Alvaria

Bank of Communications

Li Chaohui

Chief Operating Officer

Bayer Business Services achieves global, flexible contact center operations and cost savings with Alvaria (Aspect Unified IP)

Bayer Business Services

Stefan Erkens

IT Architect Voice&Video

BC Services achieves $70K+ efficiency savings and 30% higher agent retention with Alvaria Motivate (Alvaria)

BC Services

Blue Shield of California achieves 33% workforce management productivity gain and higher customer service representative satisfaction with Alvaria

Blue Shield of California

Don Akers

Manager

Boy Scouts of America achieves increased participation, volunteer engagement, and $45,000 in annual savings with Alvaria

Boy Scouts of America

Joe Mueller

Director of Public Relations

BPO Collections boosts collections and agent engagement with Alvaria Motivate (Alvaria)

BPO Collections

Breckenridge Grand Vacations achieves higher conversions and increased sales with Alvaria

Breckenridge Grand Vacations

Ryan Huff

Direct Marketing Manager

British Gas achieves over 40% increase in dials per hour and dramatically fewer no‑access visits with Alvaria

British Gas

Dave Lister

Head of Service Development

British Gas achieves £600K+ annual cost savings and improved service & engagement with Alvaria Workforce (Alvaria)

British Gas

Paul Milloy

National Resource Planning Manager

Brooks Health achieves consolidated, real-time performance visibility with Alvaria's scorecard solution

Brooks Health

Car Company achieves scalable scheduling, real-time adherence and proactive coaching with Alvaria Workforce and Alvaria Performance

Car Company

CBV Collection Services achieves increased collector productivity and account penetration with Alvaria

CBV Collection Services

Regional wireless carrier discovers it’s possible to build/create positive experiences for both agents and customers while reducing costs

Cellular One

Matt Roskuski

SVP, Sales and Operations

Charter Communications achieves consolidated, cost-efficient contact centers with Alvaria (Aspect Workforce Management)

Charter Communications

Brynn Palmer

Director, Customer Experience

Cincinnati Bell lowers application maintenance costs and boosts customer experience with Alvaria

Cincinnati Bell

David Turner

Senior Software Engineer

Cincinnati Children's Hospital Medical Center tracks 800 leads and 400 opportunities to accelerate technology commercialization with Alvaria

Cincinnati Children's Hospital Medical Center

Michael Pistone

Marketing Manager

Citizens Financial Group achieves 20% reduction in overtime and 52% cost savings with Alvaria Workforce

Citizens Financial Group

Isabel De Almeida

Vice President, Workforce Operations

City of Mesa achieves 40% reduction in maintenance costs and unified omnichannel contact centers with Alvaria (Aspect Unified IP)

City of Mesa

ClearAnswer - CVI achieves accessible, scalable contact-center operations and improved customer service with Alvaria

ClearAnswer - CVI

Jim Carruthers

VP, Business Development

Complete Nutrition achieves streamlined franchise communication and 50% fewer IT support tickets with Alvaria

Complete Nutrition

Mike Boler

CFO

Contact Centres Australia achieves 50% gain in agent talk-time and improved agent retention with Alvaria

Contact Centres Australia

Sue Crabbe

Director

CVS Pharmacy achieves 35–74% contact center performance gains with Alvaria

CVS Pharmacy

Glen Thies

Director

Daytona Beach News-Journal achieves increased agent productivity and unified blended call handling with Alvaria

Daytona Beach News-Journal

John Shaw

Circulation Marketing Manager

DISH Network achieves 90% schedule adherence and multimillion-dollar savings with Alvaria Workforce

Dish Network

Rebecca Kuhn

General Manager

dlc achieves improved agent productivity and a blended contact centre with Alvaria (Aspect PES)

dlc

Steve Cone

Call Centre Manager

DXC Technology achieves 32% higher agent productivity and 20% more IVR self-service with Alvaria

DXC Technology

Ron Perry

Director of Call Center Strategies, Financial Services Group, Banking BPO Center

Edwardian Group London achieves 87.5% guest satisfaction and 45% more interactions with Alvaria

Edwardian Group London

Michael Mrini

Director of Technology

Energizer achieves increased customer engagement and streamlined content management with Alvaria

Energizer

Karen Presnell

Assistant Brand Manager

Energy & Utility Company achieves 100% interaction analytics for improved customer experience and reduced costs with Alvaria

Energy & Utility Company

Epilepsy Action Australia achieves greater fundraising efficiency and increased revenues with Alvaria

Epilepsy Action Australia

Carol Ireland

Chief Executive Officer

eWorld Enterprise Solutions achieves 100% IVR uptime and reduced staff workload with Alvaria's hosted CXP Pro

eWorld Enterprise Solutions

Rex Ding

Vice President

Expert Logistics achieves 99.6% service levels and fewer failed deliveries with Alvaria's Proactive Engagement Suite

Expert Logistics

Lynne Wood

Head of Customers

Integrated customer relationship management solution supports 20% annual business growth with limited staff additions

FCS Financial

Dennis Risinger

Manager, Information Services

Fleishman-Hillard achieves enhanced social collaboration and faster expertise discovery with Alvaria

Fleishman-Hillard

Jonella Donius

Senior Vice President, Senior Partner, Chief Information Officer

Freedom Acceptance Corporation reduces delinquencies and boosts receivables with Alvaria

Freedom Acceptance

Stephanie Williams

VP, Collections Operations

General Service Bureau achieves improved operational efficiency and productivity with Alvaria's Noble contact center solution

General Service Bureau

Ted Hawley

President

George Warren Brown School gains insight into 50,000 constituents and strengthens relationships with Alvaria

George Warren Brown School

Ellen Rostand

Assistant Dean for Communications

Global Technology Company achieves 35% increase in agent availability and 50% reduction in pause time with Alvaria Motivate

Global Technology Company

Globe Telecom achieves improved contact center performance, real-time reporting and reduced operational costs with Alvaria

Globe Telecom

Matt Slee

Head of Service Command Center

Greater Cincinnati Water Works achieves service bureau expansion and major call-handling improvements with Alvaria's unified contact center solution

Greater Cincinnati Water Works

GuideOne Insurance achieves enhanced telecommute collaboration and employee productivity with Alvaria

GuideOne Insurance

Josh Konkol

Senior Network Analyst

Hair Club achieves 5x outreach growth and 30% staffing cost reduction with Alvaria

Hair Club

Bob Goupil

Director, National Call Center

HarborOne achieves $250K in annual savings and improved customer service with Alvaria

HarborOne

Wayne Dunn

Chief Technology Officer

Helm Bank achieves growth from 70,000 to 120,000 customers and boosts sales and 76% retention with Alvaria

Helm Bank

Vicente Lacambra

Vice President, Executive Experience and Multichannel Distribution

Hilton Reservations Worldwide achieves 90% occupancy and $1.2M annual savings with Alvaria Workforce Management

Hilton Reservations Worldwide

Sandra McFatridge

Manager of Forecasting and Planning

Hoist Finance achieves 45% more outbound calls and up to 70% agent talk time with Alvaria Cloud

Hoist Finance

Dirk Katschenges

Head of Group IT-Service

Homecare Medical achieves rapid workforce scaling and streamlined rostering with Alvaria Workforce

Homecare Medical

HomeShop18 achieves higher sales conversion and 85% agent productivity with Alvaria Blended Interaction

HomeShop18

Sundeep Malhotra

Chief Executive Officer

Homeward Residential reduces costs and improves productivity with Alvaria (Aspect Unified IP and Workforce Management)

Homeward Residential

Richard Volel

Vice President, Contact Management

I-Direct Broker Co., Ltd. achieves 30% productivity gains, 12% cost reduction and 18.5% higher right-party contact with Alvaria (Aspect Unified IP)

I-Direct Broker Co., Ltd.

Nartawan Orvichian

Managing Director

Idaho Lottery achieves increased revenue and streamlined IVR promotions with Alvaria (Aspect CXP Pro)

Idaho Lottery

Joyce Mason

IT System Administrator

Illinois Casualty Insurance achieves lower costs and faster application development with Alvaria (Aspect CXP Pro)

Illinois Casualty Insurance

Mike Smith

AVP - Finance

IndusInd Bank achieves unified contact centre transformation, improved customer experience and reduced TCO with Alvaria

IndusInd Bank

Mridul Sharma

EVP & Head of Solution Delivery

Infogroup achieves 100,000+ calls/day efficiency and improved QA with Alvaria's Noble Enterprise

Infogroup

Justin Jarose

Director, Call Center Operations

Intuit achieves optimized seasonal staffing and real-time workforce insights with Alvaria Workforce

Intuit

Andrew Kennedy

Product Manager

JMT Network achieves $655,020 in additional agent immediate pay and boosts productivity with Alvaria Motivate (Alvaria)

JMT Network

K. Sutthirak Traichiraaporn

Chief Executive Officer

Kosmas Group achieves sales growth and reduced cancellations with Alvaria

Kosmas Group

Lance Croft

Vice President, Info Technology

Large Enterprise Automotive & Transport Company achieves lower costs and simplified backend integration with Alvaria

Large Enterprise Automotive & Transport Company

Large Enterprise Computer Services Company achieves lower administration costs and improved customer experience with Alvaria

Large Enterprise Computer Services Company

Large Enterprise Energy and Utilities Company cuts app development and IT costs and accelerates IVR/mobile service with Alvaria

Large Enterprise Energy and Utilities Company

Large Enterprise Health Care Company achieves reduced costs and improved customer experience with Alvaria's Aspect CXP

Large Enterprise Health Care Company

Large Enterprise Professional Services Company achieves improved customer experience and reduced IT strain with Alvaria (Aspect CXP Pro)

Large Enterprise Professional Service Company

Large Marketing and Customer Engagement Solution Provider achieves 9% quality uplift and higher ROI with Alvaria Motivate (Alvaria)

Large Marketing and Customer Engagement Solution Provider

Lead Generation Services Company achieves 40% more appointments with Alvaria's Zipwire

Lead Generation Services Company

Legis Colombia achieves higher agent productivity, lower operating costs and new outsourced services with Alvaria

Legis Colombia

Health and long-term care risk management company experiences greater visibility and improved processes with a unified solution

LifePlans

Steve McIsaac

Vice President of Information Technology

Lighthouse Credit Foundation achieves scalable contact center growth and higher agent productivity with Alvaria

Lighthouse Credit Foundation

Graham Annett

Director of Marketing

MDS Communications achieves higher contact rates, lower fundraising costs and near-zero downtime with Alvaria

MDS Communications

Corey Mustard

VP, Program Administration & Dialer Technology

Medium Enterprise Education Technology Company achieves scalable, lower-cost customer service with Alvaria

Medium Enterprise Education Technology Company

Medium Enterprise Retail Company achieves improved customer experience and reduced costs with Alvaria (Aspect CXP Pro)

Medium Enterprise Retail Company

Melco Embroidery achieves dramatic hold-time reduction and faster technical support with Alvaria

Melco Embroidery

Dan Sweeney

Technical Support Manager

Mercado Livre achieves 30–40% higher agent productivity with Alvaria's Aspect Unified IP

Mercado Livre

Dario Braz

Chief Executive Officer

MobileOne Ltd. boosts agent productivity and increases schedule adherence 15% with Alvaria (Aspect Workforce Management)

MobileOne Ltd.

Stamford Low

General Manager

Monitronics achieves consistent 24/7 service and accurate staffing forecasts with Alvaria Workforce Management

Monitronics

Torrie Marshall

Manager of Workforce Management

Montana Office of Public Instruction achieves 88% direct certification match rate and reduced paperwork with Alvaria

Montana Office of Public Instruction

James Geitzen

IT Services Division Administrator

National Rural Telecommunications Cooperative (NRTC) reduces admin time and saves 178+ hours annually with Alvaria Workforce™

National Rural Telecommunications Cooperative

Rich King

Chief Operating Officer

Navy Federal Credit Union achieves improved collections management and agent productivity with Alvaria

Navy Federal Credit Union

Thomas Greek

Manager of Collections

Nebraska Department of Education achieves streamlined statewide assessment reporting and federal compliance for 1,200+ schools with Alvaria

Nebraska Department of Education

Newport City Homes achieves improved resident experience and contact-centre efficiency with Alvaria (Aspect Unified IP)

Newport City Homes

Sian Brown

Resident Services Manager

NorthShore University HealthSystem achieves exceptional patient care and optimized contact center operations with Alvaria

NorthShore University HealthSystem

Fran Horner

Senior Director, Patient Access University HealthSystem

Northumbrian Water achieves 20%+ survey response rate and 22,000 responses in 3 months with Alvaria (Aspect PES)

Northumbrian Water

Richard Seales

Customer Contact Manager

Ohio AFL-CIO achieves streamlined member outreach and increased volunteer productivity with Alvaria

Ohio AFL-CIO

Jason Perlman

Communications Manager

One to One Contacts achieves improved customer experience and reduced operational costs with Alvaria (Aspect Unified IP)

One to One Contacts

Sukanya Vanichjakvong

Managing Director

Permanent TSB achieves higher contact and productivity rates in mortgage collections with Alvaria's contact centre solution

Permanent TSB

Marc Hicks

Dialler Manager

Pharos Innovations achieves 40%+ reduction in hospital admissions and 5x ROI with Alvaria

Pharos Innovations

Ryan Royal

Chief Technology Officer

Ping An Insurance (Group) achieves doubled telesales productivity with Alvaria's unified contact center solution

Ping An Insurance (Group)

Quality Contact Solutions achieves PCI compliance and higher conversion rates with Alvaria (Noble Enterprise Cloud)

QCS

Angela Garfinkel

President

RACQ CareFlight boosts fundraising efficiency and donor support with Alvaria's Noble Solution

RACQ CareFlight

Radio Systems Corporation achieves higher service levels and reduced abandon rates with Alvaria

Radio Systems Corporation

RCN Business Services achieves a 41-point NPS increase and major agent performance gains with Alvaria Workforce (Alvaria Performance & Quality)

RCN Business Services

Bill Sievers

Senior Vice President Customer Care

Red Roof Inn achieves award-winning customer service and higher agent retention with Alvaria

Red Roof Inn

Eric Bassell

Director of Contact Center Operations

Res-Q Contact Centres achieves increased sales performance and reduced operating costs with Alvaria (Noble CCS)

Res-Q Contact Centres

Nic Marshall

Managing Director

Resolutte achieves Diamond partner status and 50x customer seat growth with Alvaria

Resolutte

Diego Carvalho

Chief Operating Officer

ResourceOne achieves scalable, agile cloud contact center and new business growth with Alvaria (Zipwire)

ResourceOne

Rosie Rickard

Vice-President of Operations

Ring achieves 8% shrinkage reduction and higher productivity with Alvaria Cloud Workforce

Ring

Joey Provencio

Senior Manager, Support Operations

Savvy boosts consultant productivity 30% and closes 30% more deals with Alvaria

Savvy

Bill Tsouvalas

Founder and Chief Executive Officer

Sekure Merchant Solutions achieves 62% increase in agent retention and record revenue with Alvaria Motivate (Alvaria)

Sekure Merchant Solutions

Matt Coffey

General Manager, Technical Projects

Service Champions achieves 750% increase in maintenance appointments and $55K/month recovered sales with Alvaria

Service Champions

Kevin Comerford

Owner

Simply Business achieves a 6% uplift in sales per hour with Alvaria Motivate from Alvaria

Simply Business

Brendan Mckee

Operations Manager

State Attorney's Office for the 13th Circuit, Florida achieves lower costs and improved customer service with Alvaria

State Attorney’s Office

State Collection Service, Inc. achieves a $655K increase in Immediate Pays and higher agent productivity with Alvaria Motivate (Alvaria)

State Collection Service, Inc.

Stefanini achieves seamless global multichannel help‑desk services with Alvaria Unified IP

Stefanini

Jakob Klopfer

ICT Manager

Swinton Group achieves 57% sales increase and 61% reduction in wait times with Alvaria

Swinton Group

Jez Lamb

Telephony Manager

TeleTech achieves real-time mobile staffing and improved schedule adherence with Alvaria

TeleTech

Ken Pearson

Vice President, Global Workforce Management

Telexpress Corporation achieves 20–30% higher agent productivity and unified multisite contact-center operations with Alvaria

Telexpress Corporation

Alex Chao

Chief Information Officer

The CCS Companies achieves improved collections performance and higher service levels with Alvaria

The CCS Companies

Bruce Shapiro

SVP of Operations

The General achieves higher self-service payments and customer satisfaction with Alvaria CXP

The General

Terry Blankenship

AVP

The Wilderness Society achieves unified communications, mobility and reduced costs with Alvaria

The Wilderness Society

Patricia Holmes

Director of Information Technology

Transcom achieves enterprise-wide forecasting and 90% forecast / 88% scheduling accuracy with Alvaria

Transcom

Michael Tobias

Business Support Manager

Travel & Hospitality Company achieves improved contact center efficiency, stronger compliance, and higher revenue with Alvaria

Travel & Hospitality Company

Trupanion achieves 30-second average wait-time reduction, omni-channel customer service and 340% ROI with Alvaria

Trupanion

Denise Connors

Vice President of Customer Care

UnionBank achieves rapid digital transformation, doubled sales and reduced OPEX with Alvaria

UnionBank

Dennis L Matutina

Executive Vice President, Center Head – Channel Development

University of Michigan Medical Center achieves improved blood pressure control and scalable remote patient engagement with Alvaria

University of Michigan Medical Center

John Piette

Director of CMCD

Valley Medical Center achieves enhanced patient engagement and streamlined Epic workflows with Alvaria

Valley Medical Center

Wayne Manuel

SVP Strategic Services

VIPdesk Connect achieves streamlined, omni-channel cloud contact center operations with Alvaria's Zipwire solution

VIPdesk Connect

Jeff Kramp

Vice President of Technology

Voicenet Interactive achieves streamlined multichannel customer self-service and reduced costs with Alvaria (Aspect CXP Pro)

Voicenet Interactive

Wake Forest University Physicians achieves $500K–$700K monthly collections and slashes per-call costs to $0.25 with Alvaria

Wake Forest University Physicians

Denise Fetters

Assoc Vice President, Business Operations

Wellmont Health System achieves increased patient safety and streamlined policy management with Alvaria

Wellmont Health System

Whakarongorau Aotearoa achieves rapid surge response and streamlined workforce planning with Alvaria

Whakarongorau Aotearoa

William Hill achieves professionalized workforce management and improved customer experience with Alvaria Workforce™ Assessment Tool

William Hill

Alvaria B2B Case Studies & Customer Successes

Case Studies

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