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AdvanceMe
Nathan Warshaw
SVP, Indirect Sales
Alvaria
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). They are technology innovators in call center software, cloud contact center solutions, workforce optimization and customer service experience. The future of customer experience takes shape with solutions that are scalable, resilient and secure. Their name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience ™.
Case Studies
Showing 137 Alvaria Customer Success Stories
Using workforce management and an at-home agent program to make its customer service soar
Alaska Airlines
Amy Gerfen
Reservations Manager
Robust customer relationship management solution builds organizational collaboration by centralizing customer and sales information
Alberici
Allied Global Significantly Increases Sales Per Hour with Game Mechanics
Allied Global
Renato Mota
Business Unit Manager
Aspect solution helps company leverage unified communications to reduce costs and improve contact centre manageability
AmBank Group
Margaret Koh
Head IS, Customer Management & Distribution
American Academy of Art - Customer Case Study
American Academy of Art
Stuart Rosenbloom
Director of Admissions
Aspect Workforce Management allows company to improve customer care
American Century Investments
Nina Westvold
Director, Contact Center Operations
Ameridial - Customer Case Study
Ameridial
Jim McGeorge
Chairman
Anglian Water Proactive notifications improves operational efficiency for England’s largest water company
Anglian Water
Graham Blackburn
Contact Centre Manager
Apex Credit Mgt Ltd - Customer Case Study
Apex Credit Mgt Ltd
Richard Furlong
Dialler Manager
How this dynamic solution led to a 33% decrease in after-call work, 25% shorter customer hold times
ARA Diagnostic Imaging
Alan Lai
Workforce Analytics Manager
Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect
Asian Paints
Deepak Bhosale
Chief Manager - IT
Global Insurance leader in technology support and protection
Asurion
Jon Malinowski
Senior Director Workforce Management
Atlantic Health Microsoft SharePoint-based web portal streamlines clinical and drug trial processes by more than 35%
Atlantic Health
Austrian Post - Customer Case Study
Austrian Post
Angela Henke
Reporting and Resource Planning
BAC Credomatic Self-service bots and live agents team up to deliver exceptional customer experiences
BAC Credomatic
Tomás Odio
Shared Service Manager
Bank Mega - Customer Case Study
Bank Mega
Dedi Azwar
Head of Collections strategy and Support
Bank of Communications China Driving business impact with unified solutions from Aspect
Bank of Communications
Li Chaohui
Chief Operating Officer
Incremental implementation and migration to a global, virtual contact center solution with Aspect Unified IP
Bayer Business Services
Stefan Erkens
IT Architect Voice&Video
BC Services Motivation and Efficiency through an Enhanced Employee Experience
BC Services
Individual and Family Health Insurance Provider in California
Blue Shield of California
Don Akers
Manager
Boy Scouts Aims to Boost Participation and Community-Building with Web Refresh
Boy Scouts of America
Joe Mueller
Director of Public Relations
BPO Collections Improving Your Collection Rates with Game Mechanics
BPO Collections
Breckenridge Grand Vacations - Customer Case Study
Breckenridge Grand Vacations
Ryan Huff
Direct Marketing Manager
British Gas Creates innovative inbound/outbound customer contact solution to gain a head start on its competitors in the emerging smart meter marketplace
British Gas
Dave Lister
Head of Service Development
Alvaria™ Workforce helps build an integrated resource strategy
British Gas
Paul Milloy
National Resource Planning Manager
Performance management scorecard solution consolidates business information from multiple data sources
Brooks Health
How an automotive online retailer transformed their workforce management with Alvaria Workforce and Alvaria Performance
Car Company
CBV Collection Services - Customer Case Study
CBV Collection Services
Regional wireless carrier discovers it’s possible to build/create positive experiences for both agents and customers while reducing costs
Cellular One
Matt Roskuski
SVP, Sales and Operations
Charter Communications Progressive contact center based on sophisticated Aspect solutions
Charter Communications
Brynn Palmer
Director, Customer Experience
Why Cincinnati Bell chose Aspect to meet customer service goals
Cincinnati Bell
David Turner
Senior Software Engineer
Leading US hospital collaborates with Aspect to bring life-saving early innovations to market with Microsoft Dynamics CRM
Cincinnati Children's Hospital Medical Center
Michael Pistone
Marketing Manager
One of the nation’s oldest and largest financial institutions turns to Aspect Workforce Management to meet customer service goals
Citizens Financial Group
Isabel De Almeida
Vice President, Workforce Operations
The City of Mesa, Arizona Standardizes on Aspect Unified IP, Offers Citizens More Robust Interaction Options
City of Mesa
ClearAnswer - Customer Case Study
ClearAnswer - CVI
Jim Carruthers
VP, Business Development
Complete Nutrition - Customer Case Study
Complete Nutrition
Mike Boler
CFO
Contact Centres Australia - Customer Case Study
Contact Centres Australia
Sue Crabbe
Director
America’s leading retail pharmacy increases productivity and efficiency in the contact center with Aspect Software
CVS Pharmacy
Glen Thies
Director
Daytona Beach News-Journal - Customer Case Study
Daytona Beach News-Journal
John Shaw
Circulation Marketing Manager
DISH Network Company sees real business results with Aspect solution
Dish Network
Rebecca Kuhn
General Manager
Opening up communication channels improves agent productivity for ethical debt recovery agency
dlc
Steve Cone
Call Centre Manager
Aspect enables Computer Sciences Corporation to transform its contact center for competitive advantage
DXC Technology
Ron Perry
Director of Call Center Strategies, Financial Services Group, Banking BPO Center
Edwardian Group London - Customer Case Study
Edwardian Group London
Michael Mrini
Director of Technology
Battery Giant Brings New Energy to Web Sites for Increased Customer Engagement
Energizer
Karen Presnell
Assistant Brand Manager
Speech Analytics Solutions for Energy & Utility Companies
Energy & Utility Company
Epilepsy Action Australia - Customer Case Study
Epilepsy Action Australia
Carol Ireland
Chief Executive Officer
Fast-growing IT consulting company in the public and private sector
eWorld Enterprise Solutions
Rex Ding
Vice President
Expert Logistics - Customer Case Study
Expert Logistics
Lynne Wood
Head of Customers
Integrated customer relationship management solution supports 20% annual business growth with limited staff additions
FCS Financial
Dennis Risinger
Manager, Information Services
Communications Firm Boosts Service with Social Networking, Collaboration
Fleishman-Hillard
Jonella Donius
Senior Vice President, Senior Partner, Chief Information Officer
Freedom Acceptance - Customer Case Study
Freedom Acceptance
Stephanie Williams
VP, Collections Operations
General Service Bureau - Customer Case Study
General Service Bureau
Ted Hawley
President
Grad School Gains Insight into 50,000 Constituents, Grows Relationships by Using CRM System
George Warren Brown School
Ellen Rostand
Assistant Dean for Communications
Improving Customer Support with Game Mechanics
Global Technology Company
Globe Telecom - Customer Case Study
Globe Telecom
Matt Slee
Head of Service Command Center
Greater Cincinnati Water Works - Customer Case Study
Greater Cincinnati Water Works
GuideOne Insurance - Customer Case Study
GuideOne Insurance
Josh Konkol
Senior Network Analyst
Hair Club - Customer Case Study
Hair Club
Bob Goupil
Director, National Call Center
HarborOne - Customer Case Study
HarborOne
Wayne Dunn
Chief Technology Officer
Sales and productivity increase with an Aspect unified solution
Helm Bank
Vicente Lacambra
Vice President, Executive Experience and Multichannel Distribution
Hilton Reservations Worldwide Efficient staffing for a contact center that helps maintain a reputation for hospitality
Hilton Reservations Worldwide
Sandra McFatridge
Manager of Forecasting and Planning
How Hoist Finance partnered with Alvaria to revolutionize their contact center, increasing agent productivity and customer engagement – including a 45% increase in outbound calls and a 2.5-fold rise in payment promises
Hoist Finance
Dirk Katschenges
Head of Group IT-Service
Homecare Medical - Customer Case Study
Homecare Medical
India’s first 24-hour home shopping network increases sales and productivity with Blended Interaction
HomeShop18
Sundeep Malhotra
Chief Executive Officer
Mortgage service company significantly reduces costs and improves productivity using Aspect’s unified platform
Homeward Residential
Richard Volel
Vice President, Contact Management
Unified solution from Aspect improves productivity and lowers costs while improving customer service levels and regulatory compliance
I-Direct Broker Co., Ltd.
Nartawan Orvichian
Managing Director
Idaho Lottery - Customer Case Study
Idaho Lottery
Joyce Mason
IT System Administrator
Why Illinois Casualty Insurance chose Aspect CXP to meet customer service goals
Illinois Casualty Insurance
Mike Smith
AVP - Finance
India’s banking major leverages Aspect’s unified contact centre platform to facilitate its strategic business objectives
IndusInd Bank
Mridul Sharma
EVP & Head of Solution Delivery
Infogroup - Customer Case Study
Infogroup
Justin Jarose
Director, Call Center Operations
Intuit - Customer Case Study
Intuit
Andrew Kennedy
Product Manager
JMT Network Improves Agent Productivity More Than 50% with Alvaria and Rich Communication
JMT Network
K. Sutthirak Traichiraaporn
Chief Executive Officer
Kosmas Group - Customer Case Study
Kosmas Group
Lance Croft
Vice President, Info Technology
Why this large enterprise automotive and transport company chose Aspect to meet customer service goals
Large Enterprise Automotive & Transport Company
Why this large enterprise computer services company chose Aspect to meet customer service goals
Large Enterprise Computer Services Company
Why this energy and utiities company chose Aspect to meet customer service goals
Large Enterprise Energy and Utilities Company
Why this large enterprise health care company chose Aspect CXP to meet customer service goals
Large Enterprise Health Care Company
Why this professional services company chose Aspect CXP to meet customer service goals
Large Enterprise Professional Service Company
How a Detroit-based customer engagement solution provider transformed their quality measurements from dull to thrilling with Alvaria Motivate and speech analytics
Large Marketing and Customer Engagement Solution Provider
Lead Generation Services Company - Customer Case Study
Lead Generation Services Company
Aspect Unified IP enables legal document provider to offer new outsourced services
Legis Colombia
Health and long-term care risk management company experiences greater visibility and improved processes with a unified solution
LifePlans
Steve McIsaac
Vice President of Information Technology
Lighthouse Credit Foundation - Customer Case Study
Lighthouse Credit Foundation
Graham Annett
Director of Marketing
MDS Communications - Customer Case Study
MDS Communications
Corey Mustard
VP, Program Administration & Dialer Technology
Why this education technology company chose Aspect to meet customer service goals
Medium Enterprise Education Technology Company
Why this retail company chose Aspect CXP Pro to meet customer service goals
Medium Enterprise Retail Company
Melco Embroidery - Customer Case Study
Melco Embroidery
Dan Sweeney
Technical Support Manager
How Mercado Livre, an e-commerce leader in Argentina, boosted agent productivity by 30-40% and improved collections with Aspect Unified IP.
Mercado Livre
Dario Braz
Chief Executive Officer
Telecommunications provider boosts agent productivity with flexible Aspect Workforce Management solution
MobileOne Ltd.
Stamford Low
General Manager
Monitronics Recognized industry leader in alarm monitoring and security services
Monitronics
Torrie Marshall
Manager of Workforce Management
Montana Office of Public Instruction - Customer Case Study
Montana Office of Public Instruction
James Geitzen
IT Services Division Administrator
How the National Rural Telecommunications Cooperative transformed their workforce management with Alvaria Workforce, reducing manual tasks, improving scheduling, and saving over 100 hours annually
National Rural Telecommunications Cooperative
Rich King
Chief Operating Officer
Navy Federal Credit Union - Customer Case Study
Navy Federal Credit Union
Thomas Greek
Manager of Collections
Powerful business intelligence solution provides statewide school assessment solution for more than 1,200 schools
Nebraska Department of Education
Enhances Microsoft unified communications deployment with state-of-the-art Aspect contact centre platform
Newport City Homes
Sian Brown
Resident Services Manager
NorthShore University HealthSystem - Customer Case Study
NorthShore University HealthSystem
Fran Horner
Senior Director, Patient Access University HealthSystem
Northumbrian Water is the North East section of the wider group Northumbrian Water Limited (NWL), providing water and sewage services across the region
Northumbrian Water
Richard Seales
Customer Contact Manager
Ohio AFL-CIO - Customer Case Study
Ohio AFL-CIO
Jason Perlman
Communications Manager
One to One Contacts - Customer Case Study
One to One Contacts
Sukanya Vanichjakvong
Managing Director
Permanent tsb - Customer Case Study
Permanent TSB
Marc Hicks
Dialler Manager
Pharos Innovations - Customer Case Study
Pharos Innovations
Ryan Royal
Chief Technology Officer
Increasing sales and productivity with a unified IP solution from Aspect
Ping An Insurance (Group)
QCS - Customer Case Study
QCS
Angela Garfinkel
President
RACQ CareFlight - Customer Case Study
RACQ CareFlight
Radio Systems Corporation - Customer Case Study
Radio Systems Corporation
RCN - Customer Case Study
RCN Business Services
Bill Sievers
Senior Vice President Customer Care
Red Roof Inn - Customer Case Study
Red Roof Inn
Eric Bassell
Director of Contact Center Operations
Res-Q Contact Centres - Customer Case Study
Res-Q Contact Centres
Nic Marshall
Managing Director
Diamond level reseller partner reaching new success
Resolutte
Diego Carvalho
Chief Operating Officer
Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities
ResourceOne
Rosie Rickard
Vice-President of Operations
Ring - Customer Case Study
Ring
Joey Provencio
Senior Manager, Support Operations
Savvy - Customer Case Study
Savvy
Bill Tsouvalas
Founder and Chief Executive Officer
Sekure Merchant Solutions Conquering Agent Attrition by Elevating the Employee Experience
Sekure Merchant Solutions
Matt Coffey
General Manager, Technical Projects
Service Champions - Customer Case Study
Service Champions
Kevin Comerford
Owner
Simply Business - Customer Case Study
Simply Business
Brendan Mckee
Operations Manager
Why this State Attorney’s Office chose Aspect to meet customer service goals
State Attorney’s Office
State Collection Service, Inc. - Customer Case Study
State Collection Service, Inc.
IT Services Provider Upgrades to Aspect Unified IP to Deliver Multichannel Help Desk Services to Customers on Four Continents
Stefanini
Jakob Klopfer
ICT Manager
Swinton Group - Customer Case Study
Swinton Group
Jez Lamb
Telephony Manager
TeleTech Leading provider of customer experience, engagement and growth solutions
TeleTech
Ken Pearson
Vice President, Global Workforce Management
Aspect Unified IP assists Taiwan’s leading outsourcing provider in expansions to greater China
Telexpress Corporation
Alex Chao
Chief Information Officer
Leading business process outsourcing company teams with Aspect to deliver a customer service approach to debt recovery
The CCS Companies
Bruce Shapiro
SVP of Operations
The General offers auto insurance for drivers who have less than perfect credit or driving history
The General
Terry Blankenship
AVP
The Wilderness Society - Customer Case Study
The Wilderness Society
Patricia Holmes
Director of Information Technology
Transcom addresses planning, forecasting and scheduling challenges for 20,000 agents and back-office employees with Aspect Workforce Management
Transcom
Michael Tobias
Business Support Manager
Speech Analytics Solutions for Banking & Finance
Travel & Hospitality Company
Trupanion - Customer Case Study
Trupanion
Denise Connors
Vice President of Customer Care
UnionBank Taps Aspect Software to Help with the Bank’s Digital Transformation
UnionBank
Dennis L Matutina
Executive Vice President, Center Head – Channel Development
How the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement
University of Michigan Medical Center
John Piette
Director of CMCD
Large nonprofit healthcare provider located between Seattle and Tacoma, Washington
Valley Medical Center
Wayne Manuel
SVP Strategic Services
Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud
VIPdesk Connect
Jeff Kramp
Vice President of Technology
Why Voicenet Interactive chose Aspect CXP Pro to meet customer service goals
Voicenet Interactive
Wake Forest University Physicians - Customer Case Study
Wake Forest University Physicians
Denise Fetters
Assoc Vice President, Business Operations
The Aspect Policy and Procedure framework delivers a comprehensive policy and procedure solution
Wellmont Health System
How Alvaria's workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic
Whakarongorau Aotearoa
Global online betting and gaming company using the Alvaria Workforce Assessement Tool certified by Frost & Sullivan
William Hill
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