Case Study: Resolutte achieves Diamond partner status and 50x customer seat growth with Alvaria

Diamond level reseller partner reaching new success

Resolutte is an IT outsourcing firm founded in 2015 in São Paulo that expanded to the U.S. in 2022 as Rising Interactions and has been an Alvaria partner since 2019. Facing the need to help small and mid-sized clients rapidly scale contact center operations, support multichannel forecasting and outbound dialing, and enable uninterrupted remote work during the pandemic, Resolutte required reliable, integrated solutions and strong vendor support.

Working with Alvaria, Resolutte deployed Proactive Outreach, CXP, WEM and CallMiner integrations while Alvaria’s engineering and support teams ensured platform stability for remote agents. The partnership delivered strong growth — a joint customer (CRC) expanded agent seats 50× in one year — and helped Resolutte meet revenue targets and earn Alvaria Diamond Partner status as it continues to scale.

Resolutte

Diego Carvalho

Chief Operating Officer