Case Study: Car Company achieves scalable scheduling, real-time adherence and proactive coaching with Alvaria Workforce and Alvaria Performance

How an automotive online retailer transformed their workforce management with Alvaria Workforce and Alvaria Performance

An online automotive retailer with more than 15,000 employees and roughly 2,000 call center agents faced rapid growth and strong seasonality that exposed limitations in their legacy workforce management. Relying on inflexible systems and spreadsheets made scheduling, forecasting and tracking coaching opportunities unmanageable, and left leaders unable to proactively address performance issues.

The company implemented Alvaria Workforce and Alvaria Performance to deliver more accurate forecasting, automated scheduling, real‑time adherence monitoring and customizable manager dashboards. The solution reduced manual schedule adjustments, made day‑to‑day updates cleaner and enabled voluntary and pre‑planned time off policies, while giving leaders a holistic, proactive view of agent performance. As a result, staffing during peak seasons improved, coaching became more timely and efficient, employee experience and operational efficiency increased, and the company plans to expand Alvaria across back‑office teams.