Case Study: Hair Club achieves 5x outreach growth and 30% staffing cost reduction with Alvaria

Hair Club - Customer Case Study

Hair Club, a national hair restoration provider with more than 95 locations across the U.S., Canada and Puerto Rico, relied on manual dialing at its corporate call center for lead generation and appointment setting. Facing the need to boost productivity and do more with fewer resources, the company sought an automated contact platform to raise efficiency by at least 20% and cut costs by about 30%.

Hair Club implemented the Noble® Solution — a blended inbound/outbound platform with a predictive dialer, IVR and skills-based routing, Mitel PBX and OnContact CRM integration, automated appointment reminders, and call recording/archiving. The system streamlined agent workflows and automated reminders, increasing outbound dials from 275,000 to 1.5 million per month and reducing staffing costs by roughly 30% while substantially improving contact center productivity.

Hair Club

Bob Goupil

Director, National Call Center