Case Study: Service Champions achieves 750% increase in maintenance appointments and $55K/month recovered sales with Alvaria

Service Champions - Customer Case Study

Service Champions is a Northern California HVAC company (founded 2003) that provides heating, air conditioning and indoor air-quality services and had about $15M in annual revenue. Facing declining response rates to advertising and direct mail and relying on manual, unstructured outbound dialing, the owner sought a way to grow the customer base and improve retention and follow-up.

They implemented the Noble contact-center platform—predictive dialing, blended inbound/outbound handling, custom scripts, call recording, screen‑pop integration and real‑time reporting—streamlining sales, appointment setting, service follow-up and collections. Within two months they scheduled 420 maintenance appointments (vs. 50 the prior year period) and boosted replacement-sales from $15K to $70K in a month, delivering large efficiency gains and supporting their growth targets.

Service Champions

Kevin Comerford

Owner