Case Study: Illinois Casualty Insurance achieves lower costs and faster application development with Alvaria (Aspect CXP Pro)

Why Illinois Casualty Insurance chose Aspect CXP to meet customer service goals

Illinois Casualty Insurance needed to improve customer experience while reducing IT strain and costs. The insurer sought faster application development and updates, plus strong mobile and multi‑channel support for customer service, and chose a partner to help meet those goals.

They implemented Aspect CXP Pro (hosted) for inbound IVR/self‑service, which lowered administration, development and hardware costs, sped up updates, and enabled more innovative in‑house applications (including outbound debt collection). Illinois Casualty selected Aspect over several vendors and rated Aspect’s customer service and technical support highly.

Illinois Casualty Insurance

Mike Smith

AVP - Finance