Case Study: Simply Business achieves a 6% uplift in sales per hour with Alvaria Motivate from Alvaria

Simply Business - Customer Case Study

Simply Business, one of the UK’s largest business and landlord insurers, operates a large contact center in Northampton and wanted to boost agent engagement and standardize incentive programs. Existing manual mini-incentives had produced positive results but were inconsistent across teams and hard to quantify, so the company sought a scalable solution to drive consistent performance and coaching.

Simply Business piloted Alvaria Motivate as a bolt-on gamification layer for 50% of agents, using quick-to-launch contests, a normalization engine and individualized KPI dashboards to enable real-time focus and consistent coaching. The program delivered a 6% uplift in sales per hour versus non-users, paid for itself within months, saved managers planning time and provided a central log of training and performance.

Simply Business

Brendan Mckee

Operations Manager