Case Study: University of Michigan Medical Center achieves improved blood pressure control and scalable remote patient engagement with Alvaria

How the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement

The University of Michigan Medical Center (Michigan Medicine) faced a common chronic-care challenge: with 29,000 patients diagnosed with hypertension, limited clinical resources and patients’ barriers to frequent visits made it difficult to meet blood pressure control and HEDIS goals. The Center for Managing Chronic Disease sought a scalable, accessible way to provide more frequent contact and self-care support between clinic visits, especially for patients who cannot use smartphone apps or attend in-person follow-ups.

Michigan Medicine and CMCD implemented Aspect’s Patient Engagement solution (CXP + Microsoft Dynamics) integrated with Epic to deliver outbound, two-way IVR calls for blood pressure monitoring and self-care support. Patients are auto-enrolled via Epic, responses feed into Dynamics dashboards, and clinicians receive automated alerts and can review results in the EHR. The program broadened patient reach without requiring apps, enabled timely medication adjustments and follow-up, and is being expanded to other chronic conditions and post-discharge monitoring.

University of Michigan Medical Center

John Piette

Director of CMCD