Case Study: Epilepsy Action Australia achieves greater fundraising efficiency and increased revenues with Alvaria

Epilepsy Action Australia - Customer Case Study

Epilepsy Action Australia is a national not‑for‑profit founded in 1952 that provides education, support and specialist services to people living with epilepsy. Facing a cumbersome, manual dialing process for its fundraising and helpline activities, the organisation needed a more efficient contact centre solution to save time and boost revenue.

They implemented Noble Systems’ unified contact‑centre platform—starting with Fortress and expanding to Enterprise—bringing predictive dialing, blended inbound/outbound handling, IVR, database integration, screen pops, call recording and real‑time reporting. The new system increased dialing capacity and agent productivity, improved donor data visibility and reporting, enabled better quality monitoring and training, and delivered higher revenues and enhanced services.

Epilepsy Action Australia

Carol Ireland

Chief Executive Officer