Case Study: State Attorney's Office for the 13th Circuit, Florida achieves lower costs and improved customer service with Alvaria

Why this State Attorney’s Office chose Aspect to meet customer service goals

The State Attorney’s Office for Florida’s 13th Circuit selected Aspect to meet customer service goals and address challenges including improving the customer experience, easing application development, reducing FTEs required to maintain IVR, and lowering costs and IT strain.

Using Aspect Prophecy (premises) to run inbound customer self-service (IVR), inbound call routing, and outbound notifications/reminders, the office chose Aspect over vendors like Avaya and Intervoice/Edify. The implementation reduced administration, IT staffing, and application development and maintenance costs while enabling more innovative, mobile and multi-channel customer service.

State Attorney’s Office