Case Study: Large Enterprise Professional Services Company achieves improved customer experience and reduced IT strain with Alvaria (Aspect CXP Pro)

Why this professional services company chose Aspect CXP to meet customer service goals

A large enterprise professional services firm needed to improve customer experience and reduce strain on IT while supporting mobile and multi‑channel customer service. To meet those goals they evaluated vendors and chose Aspect CXP as their platform.

Using Aspect CXP Pro (hosted) for inbound IVR self‑service and outbound notifications (selected over Angel and Genesys), the company lowered administration, application development and hardware costs. The hosted solution enabled more innovative automated applications and expanded automated customer capabilities.