Case Study: Lead Generation Services Company achieves 40% more appointments with Alvaria's Zipwire

Lead Generation Services Company - Customer Case Study

A lead-generation firm that provides performance-based appointment setting, account intelligence and market research to high-tech companies faced an inefficient, labor-intensive appointment confirmation process. Its small appointment-reminder team was manually dialing hundreds of numbers, often hitting voicemail, and needed a scalable, cloud-based contact center solution with a predictive dialer to improve reach and productivity without complex on-site infrastructure.

The company deployed Aspect Zipwire™, a cloud contact center with a predictive dialer, which enabled agents to reach more prospects and confirm or reschedule meetings faster. Results included 40% more appointments rescheduled, agents achieving on average 140% of their goals, the team processing roughly 1,000 numbers per hour and contacting lists 6–7 times daily—while providing a scalable platform for broader contact-center modernization.